For Your Comfort
• To maintain a peaceful environment, we request that all cellular phones be turned off.
• For our guests’ safety, all equipment and instruments are sanitized regularly.
• Robes and smocks are provided; always remove clothing when receiving a chemical service.
• Bella Capelli is a non-smoking environment.
• Bella Capelli is not responsible for lost, stolen or damaged items; we request that all jewelry and valuables be left at home.
Consultations
• A complimentary 15-minute consultation is required prior to scheduling any chemical service.
• During your personal consultation, your service provider will assess the condition of your hair, schedule the proper time and technique to meet your needs, and provide an estimate of the time and cost involved
Appointments
• Our schedule is designed to provide you with the utmost care and attention. Because we have allotted an appropriate amount of time for your specific service(s), we ask that you arrive 5-10 minutes prior to your appointment.
Cancellations and Changes
•We require a credit card in order to schedule any appointments.
•We kindly request a 24-hour notice for all appointment changes and cancellations, otherwise there will be a 50% charge of the service total. No call, no show appointments will result in a 100% charge of the service total. (Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and our team members’ income is directly affected.)
Children’s Policy
• In order to maintain a safe, peaceful and relaxing environment, we ask that children under 10 do not visit the salon unless they are receiving a service.
• Children may not wait unattended in the lobby or processing area.
• Children are not permitted in the spa.
Return Policy
• Refunds will gladly be given on retail items within 14 days of purchase with original receipt.
• Refunds are issued in the same manner of the original purchase. If the receipt is not present, an exchange may be made for another product of equal or lesser value or a refund will be given in the form of Bella Capelli store credit.
• Bella Capelli cannot refund products purchased at other Aveda locations.
Gratuities
• Tipping is at the discretion of our guests.
